Transform Your Gmail into a Powerhouse Helpdesk with Hiver

Hiver: Seamless Customer Service Integration Right Inside Gmail

Unified Customer Service Management

Hiver enables teams to manage all communication channels, including email, live chat, and voice support, directly from Gmail. It simplifies team collaboration and eliminates duplicate work by providing a unified inbox experience, ensuring effective multi-channel support.

Advanced Features for Efficient Operation

Hiver integrates with various popular tools like Asana, Jira, Okta, QuickBooks, Salesforce, and Slack, facilitating a comprehensive service solution. It also includes a voice channel feature and allows management of voice inbox directly within Gmail, making customer communication more streamlined.

Analytics, Automation, and Customer Feedback

With robust analytics, Hiver offers insights into team performance and customer service metrics. Its automation capabilities help in managing repetitive tasks efficiently, and the platform also supports capturing customer feedback through CSAT surveys, aiding in continual service improvement.

Discover Hiver's Gmail Integration

Additional Features:

Knowledge Base creation for customer self-service and query deflection.
Live chat support for quicker customer query resolution.
Email management for ensuring no customer email is overlooked.
Effective organization and tagging of customer service requests.
Collaboration tools for internal team discussions and crafting perfect responses.

Hiver is a revolutionary tool that turns Gmail into an effective customer service platform. It is designed to help businesses engage with customers seamlessly and with minimal friction, all from the familiar interface of Gmail. With Hiver, businesses can boost their customer service efficiency, improve satisfaction levels, and see tangible growth in their operations.

For more detailed information about Hiver’s features and how they can transform your customer service operations, visit their official website to explore product demos, customer success stories, and comprehensive guides on their resources page.